Privacy Policy

Privacy policy

Last updated: 21 October 2026

MD Power Solutions (also known as Alternative Power Network), 2nd Floor, MSR Complex, Main Road, Current Office Centre, Nellore 524004 ("we", "us") runs this app. This policy explains what personal data we collect, why, and the choices you have. We process personal data in line with the Digital Personal Data Protection Act, 2023.

What we collect

  • Account details: your name, mobile number, email address and password (stored only in a scrambled form we cannot read).
  • Electricity connection details: consumer / service number, average monthly units, connection type and site address.
  • Documents and photos you or our team upload, such as your electricity bill, ID proof, bank passbook and installation photos.
  • Project and service records: site visit notes, installation details, panel and inverter serial numbers, service requests and your ratings.
  • Referral details: the referral code you used, and the name, mobile number and location of people you refer to us.

Why we use it

  • To survey your site, prepare your quotation, install your solar system and keep you updated on its progress.
  • To apply for net metering, subsidy and other approvals with the electricity distribution company (DISCOM) and government portals on your behalf.
  • To provide service and support after installation, and to honour warranties.
  • To contact you about your project by phone, SMS, WhatsApp or app notification, including one-time passwords (OTP) for login and password reset.
  • To keep records required by law and to prevent misuse of the app.

Who we share it with

  • Our authorised distributor and their installation team assigned to your project, only for the work they do for you.
  • The DISCOM, government agencies and subsidy portals, when needed for your approvals.
  • Panel, inverter and other equipment manufacturers, for warranty registration and claims.
  • Service providers who host the app, store data and send SMS for us, under confidentiality obligations.
  • Authorities, when the law requires it.

We do not sell your personal data.

How long we keep it

We keep your data while your account is active and for as long as needed for warranty, service and legal record-keeping. When you ask us to delete your account, we remove your name, contact details, address and uploaded documents. Project records without your personal details may be kept for company records.

How we protect it

Your data is stored on secure servers. Access is limited by role: a distributor sees only the customers assigned to them, and a team member sees only the jobs given to them. Passwords are stored in scrambled form and login sessions expire.

Your rights

You can view and update your details in the app (Profile), ask for a copy of your data, ask us to correct it, or ask us to delete your account (Profile → Request account deletion). You can also withdraw consent for marketing messages at any time.

Contact and grievances

For any privacy question or complaint, write to [email protected] or call +91 91547 65904. We will respond within 30 days.

Changes to this policy

We may update this policy. The date at the top shows the latest version, and we will tell you in the app about important changes.